General Policy

Emty The Plug: General Policy

At Emty The Plug, we are committed to providing our customers with a seamless shopping experience. Our policies are designed to ensure transparency, fairness, and satisfaction for everyone. Below are the key points of our general policy:

1. Orders and Payment

All orders must be placed through our official website.
We accept secure payments via major credit cards, PayPal, and other trusted payment methods.
Once payment is processed, a confirmation email will be sent with your order details.

2. Shipping and Delivery

We ship worldwide and offer standard and express delivery options.
Shipping times and costs vary depending on your location and chosen shipping method.
A tracking number will be provided once your order is dispatched.

3. Returns and Exchanges

Items can be returned or exchanged within 30 days of delivery, provided they are unworn, unused, and in their original condition.
Customers are responsible for return shipping costs unless the return is due to a fault on our end.

4. Refunds

Refunds will be processed within 5–7 business days after we receive the returned item(s).
Refunds will be issued to the original payment method used during purchase.

5. Privacy and Security

Your personal data is handled with care and is never shared with third parties.
Our website uses secure encryption to protect your payment and personal information.

6. Customer Support

For any inquiries, our customer service team is here to help. You can reach us via email or through the contact form on our website.

We’re here to make sure you’re satisfied with your experience. If you have any further questions or concerns, feel free to get in touch.

Stay bold, stay plugged.
Emty The Plug