Returns

RETURN YOUR ITEMS

Our returns policy is very simple – we will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. To send the item back please send us an email.

  • All products must be returned within 14 days after receiving them.
  • All products must be unworn and unwashed.
  • All products must have all original tags still attached.
  • Shipping back to our office is at the customers’ own cost.

Sale

Any products purchased in the Sale can’t be refunded. You can change it for another size or get store credit.

Refunds

As soon as we have received your return, it will take approximately 7 to 10 business to process your refund. We ship for free in The Netherlands, and worldwide if the order amount is above a specific amount. We offer free shipping on orders above €50,00, however we will still charge the shipping costs we made from the total refund amount once a full order is returned for a refund.

Free shipping

Shipped within 1/3 business days.

Always the best quality

Get the best quality when you order from us.

Customer service

At EMTY THE PLUG we are available 24/7 four our customers.